Coupa Ongoing Support — Digital Procurement Now
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Managed service · Expert-led · Continuous improvement

Coupa Ongoing Support.
Your Coupa environment,
expertly managed.

Going live on Coupa is the beginning, not the end. Platforms evolve, business requirements change, and teams need expert support to keep performance high. Our ongoing support service gives you senior Coupa expertise without the overhead of building an internal team.

Discuss ongoing support → ← All services
10+
Years Coupa expertise
7
Industries supported
100%
Coupa-certified team
Sound familiar?

The problems that emerge after go-live.

Most Coupa challenges don’t appear during implementation. They appear 6 months after go-live, when the consultants have left and your team is on their own.

🔧
No internal Coupa expertise

Your team can use Coupa but can’t fix configuration issues, resolve workflow errors, or implement new requirements without external help.

📉
Platform underperforming

Adoption has dropped since go-live. Users are working around Coupa instead of through it. The original ROI projections are not being met.

🔄
Business requirements keep changing

New entities, new suppliers, new workflows, but no one to configure them in Coupa. Changes pile up and the platform falls behind the business.

💰
Expensive ad-hoc contractors

Every Coupa question costs a day-rate. You’re paying premium rates for routine support because you have no structured alternative.

What we deliver

Senior Coupa expertise, without the headcount.

We know Coupa as deeply as no one in the market, because it’s all we do. Our support team has managed some of the world’s largest Coupa environments. You get that expertise on demand, structured as a managed service that fits your needs and budget.

✓
Reliable Coupa support without building an internal team
✓
Continuous improvement of your Coupa configuration
✓
Faster resolution of functional issues and user questions
✓
Ongoing optimisation aligned to Coupa product releases
✓
Active protection of your Coupa investment long-term
✓
Transparent day-rate billing, you only pay for what you use
Discuss your support needs →
Who this is for

Organisations already live on Coupa that need expert functional support, continuous improvement, and platform optimisation without adding internal headcount.

What’s covered
→
Functional support, user queries & workflow issues
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Configuration changes & administration
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Coupa release management & upgrade support
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Supplier enablement & CSP support
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Reporting & analytics improvement
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Ongoing optimisation reviews
Why DPNow: We know Coupa as deeply as anyone in the market. Our support team managed some of the world’s largest Coupa environments, you get that expertise on a transparent day-rate.
Support options

Structured to fit your needs.

We offer three support tiers, from essential coverage to a fully managed Coupa service. Every engagement is scoped before you commit.

Essential
AMS Essentials

Day-to-day Coupa support to keep operations stable and users productive.

✓
User query resolution
✓
Workflow issue diagnosis
✓
Minor configuration fixes
✓
Integration error management
Standard
Optimization Plus

Enhanced operational efficiency through improved adoption and compliance.

✓
Everything in AMS Essentials
✓
S2P process improvement
✓
User adoption, training & enablement
✓
Reporting, analytics & KPI dashboards
✓
Supplier & content management
Premium
Full Managed Service

Enhanced operational efficiency through improved adoption and compliance.

✓
Everything in Optimization Plus
✓
Process governance and ‘Process Owner as a Service’
✓
Policies, SOPs, and controls framework
✓
Roadmap, innovation, and managed product ownership
All tiers are billed on a day-rate basis, scoped to your environment and usage before you commit. You only pay for what you use.
Results

What ongoing support clients achieve.

98% uptime

“We replaced three separate contractors with DPNow’s support service. Better coverage, lower cost, and someone who actually knows Coupa inside out.”

Procurement Director · Pharmaceuticals · 5,200 employees
40% cost reduction

“Our Coupa support costs dropped by 40% when we moved to DPNow’s managed service. And the quality of support went up significantly.”

Finance Director · Manufacturing · €600M revenue
Common questions

Questions about ongoing support.

Do we need to have implemented Coupa with DPNow to use this service?+
No. We support Coupa environments regardless of who implemented them. If you’re live on Coupa and need expert support, we can onboard you — we’ll run an environment assessment first to understand what you have and what you need.
What Coupa modules do you support?+
We support the full Coupa BSM platform — Procurement (P2P), Invoicing, Sourcing (S2C), Contracts, Supplier Management (SIM), Expense Management, and Coupa Pay. If you’re using it, we can support it.
How is support priced?+
Support is billed on a day-rate basis. The rate is agreed upfront based on your environment and the tier of support you need, so you always know what you’re paying before we start. You only pay for the days used. The discovery call is always free.
What’s your typical response time for issues?+
Response times are defined in your SLA and depend on your tier. Critical issues are handled within 2–4 hours. Standard issues within 1 business day. Enhancement requests within 5 business days. All tracked and reported monthly.
Can we scale the support up or down over time?+
Yes. Support engagements are reviewed quarterly. If your needs change — new modules, new entities, reduced usage — we adjust the scope and day-rate accordingly. You’re not locked into a fixed contract that doesn’t reflect reality.
Ready to talk?

Get expert Coupa support, without the overhead.

Tell us about your current Coupa environment. We’ll tell you which support tier fits your situation and what it would cost — no commitment required.

Discuss ongoing support → See all services
No commitment · Day-rate billing · Full Coupa BSM platform coverage